Question 1

What is an eSIM?

Accepted Answer

An eSIM (Embedded SIM) is a digital SIM card built into your phone. You can activate a mobile data plan without a physical SIM — just scan a QR code and you're online.

Question 2

Which devices support eSIM?

Accepted Answer

Most modern smartphones support eSIM: iPhone XS and later, Samsung Galaxy S20+, Google Pixel 3+, and many more. Go to Settings → General → About → check for 'eSIM' or 'Digital SIM'. Make sure your device is also unlocked (not carrier-locked).

Question 3

Do I need to create an account?

Accepted Answer

No! Just enter your email at checkout, pay with crypto, and your eSIM QR code is delivered to your inbox. You can look up your order anytime on the My eSIM page using your email and order number.

Question 4

Which cryptocurrencies do you accept?

Accepted Answer

We accept 300+ cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), USDT, USDC, BNB, Solana (SOL), Litecoin (LTC), and many more.

Question 5

Why did my payment expire?

Accepted Answer

Cryptocurrency payments must be sent within the payment window (usually 20 minutes). If the window expires, the order is cancelled and no funds are taken. You can place a new order — if your transaction went through but the order didn't update, contact us at support@cryptoesim.io with your transaction hash.

Question 6

Are there any additional fees?

Accepted Answer

The price shown is the all-in price in USD. Network gas fees are paid by you to the blockchain when sending the transaction — these vary by network and are outside our control.

Question 7

What happens if I overpay or underpay?

Accepted Answer

Our payment processor handles payment validation. Underpayments may result in a partially completed payment — contact support with your order number and transaction ID. Overpayments are typically accepted and the order is fulfilled.

Question 8

How quickly will I receive my eSIM?

Accepted Answer

Almost instantly. Once your crypto payment is confirmed on the blockchain, your eSIM QR code is automatically provisioned and emailed to you — usually within 2–10 minutes.

Question 9

I paid but haven't received my eSIM. What should I do?

Accepted Answer

First, check your spam/junk folder. Then visit the My eSIM page and look up your order using your email — you'll see real-time provisioning status. If your order shows 'paid' but no QR code after 15 minutes, contact support@cryptoesim.io with your order number.

Question 10

How do I activate my eSIM?

Accepted Answer

1. Open your device Settings → Cellular/Mobile → Add eSIM. 2. Choose 'Scan QR Code'. 3. Scan the QR code from your email. 4. Follow the on-screen instructions to activate. Some devices may show 'Add Data Plan' instead.

Question 11

Can I use the eSIM alongside my regular SIM?

Accepted Answer

Yes! Most dual-SIM phones let you use your regular SIM for calls/texts and the eSIM for data. You can set the eSIM as your data line while keeping your home SIM active.

Question 12

Do the plans include calls and SMS?

Accepted Answer

No. CryptoeSIM plans are data-only. They provide internet connectivity (4G/LTE or 5G where available) but do not include voice calls or text messages.

Question 13

What does the data allowance reset to after the period ends?

Accepted Answer

Plans expire at the end of their duration (e.g., 7 days, 30 days). Once expired, the data connection stops. You would need to purchase a new plan.

Question 14

Can I use the eSIM in multiple countries?

Accepted Answer

Some plans are regional (e.g., 'Europe') and work in multiple countries. Country-specific plans only work in that country. The plan details page clearly shows which countries are supported.

Question 15

What is your refund policy?

Accepted Answer

Due to the instant digital delivery of eSIMs, all sales are final once the QR code is provisioned. If the eSIM fails to deliver or cannot be activated due to a technical issue on our end, we will issue a refund or resend. Contact us within 48 hours of purchase.

Question 16

How do I contact support?

Accepted Answer

Email us at support@cryptoesim.io. Include your order number for faster assistance. We typically respond within a few hours.

Crypto eSIM FAQ

Getting Started

Payments

eSIM Delivery & Activation

Plans & Coverage

Refunds & Support

Still have questions?