Privacy Policy

    Last updated: January 2025

    1. Information We Collect

    When you place an order, we collect your email address solely to deliver your eSIM QR code and activation instructions. We do not collect your name, address, phone number, or any payment card data.

    Cryptocurrency payments are processed securely. We receive a payment confirmation but never see your wallet private keys or full transaction details beyond what is necessary for order fulfillment.

    2. How We Use Your Information

    • To deliver your eSIM QR code and activation instructions via email
    • To allow you to look up your order status
    • To send order confirmation and important service notifications
    • To diagnose technical issues with your eSIM provisioning

    We do not sell, rent, or share your email address with third parties for marketing purposes.

    3. Data Retention

    Order records (email, package purchased, eSIM details) are retained for up to 2 years for customer support purposes. You may request deletion of your data by contacting us at support@cryptoesim.io.

    4. Cookies

    We use minimal cookies required for the site to function (e.g., session tokens). We also use localStorage to remember your cookie consent preference. We do not use tracking cookies or third-party advertising cookies unless you consent.

    5. Third-Party Services

    We use the following third-party services:

    • Cryptomus — cryptocurrency payment processing
    • eSIM provider — eSIM provisioning and connectivity
    • Resend — transactional email delivery

    Each service operates under its own privacy policy. We encourage you to review them.

    6. Your Rights (GDPR)

    If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data, and to object to or restrict its processing. To exercise these rights, contact us at support@cryptoesim.io.

    7. Security

    We use industry-standard encryption (HTTPS/TLS) for all data transmission. Your email and order data are stored in a secured cloud database with row-level security controls.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

    9. Data Controller

    The data controller responsible for your personal data is Secure Communications Global Ltd, trading as CryptoeSIM.io.

    • Company number: 15878644 (registered in England & Wales)
    • Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom
    • Contact: support@cryptoesim.io

    10. Contact Us

    For any privacy-related questions, please contact us at support@cryptoesim.io.